I wanted to make this thread to make others aware of my recent and rather unpleasant experience with Jasper Offroad.
September 5th I ordered some lights from jasper offroad (which, on their website, said were in stock). After placing my order, via their website, I never heard from them again.
-Almost a week after my order was placed I tried contacting them because I never received a tracking number. Initially, thinking my order had not shipped yet, I wanted to add a few more lights to my order. After a couple days I quickly gave up on that idea.
-Tried calling the number on my email invoice Wednesday (9/11) and got a sprint voicemail box that was full.
-Sent them an email that same Wednesday as well, but never got a response.
-Followed up again Thursday (exactly 1 week after my order was placed) and still no response.
-Also Thursday i sent them an email through their website (instead of directly) thinking my email may have gone in the spam folder. Still no response.
-Sent them another email through the website Friday the 13th, sent them a message on facebook, and tried calling again and left another message (this time the box was not full). Still no response.
****Every time I tried contacting them I left my name, order number, and phone number so they could get back to me. Which of course they never did.
-On the 13th I started a thread on TacomaWorld asking for help from anyone that could get me in contact them. Even after 3 days of not being contacted back all I wanted was a tracking number.
On 9/13 I opened a paypal dispute.
At this point I was pointed towards ExploringNH forums from someone on tacomaworld and was told Shawn aka rubicon was a co-owner. I created an account and pm’d him on the 14th. He replied back to me on the 15th and I responded back with my number. He called me back within a day, which I was thankful for after failing to gain contact for days already. He told me he does not run the site and only helps out, and that the owner of the site has been MIA and he hasn’t talked to him in weeks. He told me the lights were not in stock (even though the website said they were) and tried to upsell me some lights he could ship out, but they were not the lights I had my eye on, so I passed on his offer. Basically after a lot of back and forth (all which he was very pleasant from him), I was basically let to stand on my own. He tried telling me I was sent a refund and he could see this on his end (although he did not have control over the paypal account). What I did receive from jasper, On the 13th, was an email saying I had a credit memo for jasper offroad. I responded back asking “what is this?” and was never replied to. My paypal account was not refunded at this time, and certainly I did not want store credit for a company that cannot return contact. I even called paypal and asked if there was a refund in process and was told there was not.
On the 16th I escalated my dispute to a claim. I have still not received a phone call, text, facebook message, email, letter, or refund from someone who can help me at jasper offroad and need to wait until the 27th for paypal to refund my claim.
Between the 16th and the time of my refund I tried several time to further get ahold of jasper offroad, no returned calls or phone calls form them.
UNBELIEVABLY on 9/27 I received a message from shawn on ExploringNH forums. Here is what he said:
Sorry it took so long, but I finally got ahold of Ryan, so you should now have the refund. Please note/post so on the other forums, such as TW, that you have posted on as well. Thank you in advance for your cooperation.
Sincerely,
~Shawn
This was my response:
You know, originally I thought you were a good guy and I believed you, but that statement right there just confirms you’ll full of it. Weather you “got ahold of ryan” or not, it wasn’t any action of his why i received a refund. I got a refund because my paypal dispute timed out and it went 10 days without a response, not because you issued me one. unbelievable…
Absolutely ridiculous that I had to wait 3 weeks for an item that was never in stock, and worst yet, I was never contacted or any of my messages were replied to. And it REALLY pisses me off that they would then try to play it off like “hey we gave you a refund”. Fucking Scumbags
Jasper offroad is a company I will never do business with again AND WOULD NEVER RECOMMEND TO ANYONE