I dunno I just remember a co-worker Dan, saying someone calling in livid for intermittent connection, was setup for a tc for Sunday, but wanted a supervisor, then the supervisor set it up for Saturday all day. Then the tech on Saturday called us like 3 times cuz he didn’t know what he was doing.
Chino - are you premiere or standard? Wireless or hardwired w/ or w/out router?
JDMSir - I don’t deal with actual rates, I just do the last end of tech support. However, I do know if you call and say hey I’ve been a customer awhile, I want a deal, and be polite but adamant about a lower price, they will give you a discounted rate for everything.