[quote=“JayS,post:52,topic:24473"”]
Not totally true again. GM keeps two books for estimating how long a job will take.
Book A, lets refer to it as the “pound the customer in the ass book”, is the one that estimates hours for a job when a customer is paying for it. Just making up numbers, we’ll say that the pound the customer in the ass book would quote the rear end job at 10 hours.
Book B, lets refer it as the “How long the job really takes book”, is the one that estimates hours for a job when it’s covered under warranty, and GM will be picking up the cost of the techs time. In the how long it really takes book, the job will be estimated at considerably less hours, so lets say 5.
So if you’re a tech, which jobs do you want to do? The one where you can work for 5 hours and bill for 10, or the one where you work for 5 hours and bill for 5?
[/quote]
hmm interesting. I have never heard of such a thing. Im gonna look into that at work tomorrow. as far i know, they type it into the computer and it gives them a labor number and then they punch the tech in and out on the job. Whether that number is different for warranty jobs as opposed to non-warranty jobs, i do not know and never really looked. Techs at my work always seem to be fighting for the warranty jobs though, so if what you say is correct, then that makes no sense to me. I’ll have to look into it if i can, because im curious myself now.