Thats totally true… But look at it from a 3rd person.
Joe bob browse’s shift for reviews on Shop A. Sees customer A’s car blew up and “I will never go back to them” later on in replies.
Shop looks like poo. Thats why KK like to write books, better to give too much info than not enough leaving it up to ill-informed minds to base assumptions on!
No doubt man, I never meant any harm towards you or them at all. just used your occurrence as an example of how hearsay from people out of the direct loop misconstrue the facts.