don’t wanna sound all stupid but , there are times in my shop when i wanna pull out my hair, i get stuff mixed up and screwed up and i have to tell customers, hey its gonna take a little longer or something… but if it is something serious, i get it done no matter what, A couple of months ago, i did a engine rebuild in a 97 cobra, i forgot to tell the guy he will need to get his AC recharged, so the day i got the car all done he picks it up and takes it straight to North Carolina, well everything went great with the work i did, but he called me once he got there and asked why his ac didnt work, and it hit me i forgot to recharge it, so i told him i forgot to recharge it, i told him to just take it to the first shop he sees and get it fixed and i will pay the bill, so he did and and the f-ing bill was like 388$, so i paid it and all was well. Put it this way i got a christmas card from this guy and his family…
Now that’s a good business man. I know most people would’ve flipped when they got that bill. Hell most business’ wouldn’t have even said they would pay to get it recharged.
Big thumbs up to you man.